For Cotton/Linen Items
Machine wash 40 Deg. celsius
Do not bleach
Iron whilst damp
Do not tumble dry
For Silk Items
Dry clean only
Iron on low heat
Shipping and Delivery
Shipping within Singapore is free for orders valued at S$100 and above. There is a charge of S$5 for orders valued under S$100. If you are in a hurry to receive your order, we offer a local courier service for S$10. Please note standard order processing time still applies.
International orders are most welcome as well. We offer flat rate airmail shipping anywhere in the world, FedEx International Economy shipping and FedEx International Priority shipping. Shipping rates are based your order weights, and where you live (you will be notified of the shipping cost when you check out with your cart before making payment).
Economy shipping will be sent by standard registered post, a signature-required service that takes about 8-10 working days depending on customs clearance. During festive seasons, please allow a minimum of 3 weeks for your parcel to be delivered by Economy shipping due to heavy mail volumes. Goods sent this way are trackable in most countries. According to past experience, we have had trouble with locating parcels delivered to Italy, Poland, Germany, Austria, Australia, Spain, India and China. 95% of the parcels we send by this method are trackable and arrive safe and sound, but to these destinations it generally takes a longer time and may not be trackable.
Kindly note that the postal service allows a maximum insurance compensation of S$68 for economy shipping service, so we are unable to compensate more than this amount. If your parcel is not received after 24 working days from the date of posting, we will issue a refund for the maximum compensation of S$68.
If your shipping address falls within these destinations, or your local post office is not completely reliable, we strongly advise upgrading to the priority shipping option.
FedEx International Economy shipping promises to deliver your parcels within 2-4 working days, and FedEx International Priority shipping within 1-3 working days. Since there is a very, very low chance of lost parcels with this option, we will fully insure the item cost of your purchase.
For exceptionally large orders, we will contact you if shipping rates differ. Please note that customs duty for international shipments are the responsibility of the customer.
Upon shipment of the order, customers will receive an e-mail from Arete Goods notifying them of the tracking details. With the tracking code, you can track your order’s shipping status in the box below. If the box is not working, please email us directly at firstname.lastname@example.org.
Frequently Asked Questions
Do you ship internationally?
International orders are most welcome. We offer flat rate airmail shipping anywhere in the world, FedEx International Economy shipping and FedEx International Priority shipping. Shipping rates are based your order weights, and where you live (you will be notified of the shipping cost when you check out with your cart before making payment). Please refer to our shipping and delivery section (insert hyperlink) for more information.
Are the colours accurately represented?
We make every effort to accurately describe and display the colours of our products. However, since actual colours and shades depend on your monitor and lighting conditions, we cannot guarantee that your screen will accurately reproduce the actual colours.
Your privacy is important to us and we care about how information about your order is used and shared. We would like our all our customers to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.
We provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and to comply with local laws.